Refund policy

Return and Refund Policy

Last Updated: [DATE]

At Pickhive, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand the conditions and process for returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [X DAYS] of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, manuals, and accessories (if applicable)

  • Not be damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Personalized or custom-made products

  • Perishable goods

  • Intimate or hygiene-related products

  • Gift cards or digital products

  • Clearance or final sale items

  • Products marked as non-returnable on the product page

Please check product descriptions carefully before placing your order.

3. Return Request Process

To initiate a return, please contact us at [pickhive26@gmail.com] with:

  • Your order number

  • Reason for return

  • Photos or videos (if the item is damaged or defective)

Once your request is reviewed and approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for the return.

Customer Responsibility

Customers may be responsible for return shipping costs if:

  • The wrong item was ordered

  • The customer changes their mind

  • The product is no longer wanted

Store Responsibility

We may cover return shipping costs if:

  • The item arrives damaged

  • The wrong product was sent

  • The product is defective

Original shipping charges are generally non-refundable unless otherwise stated.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.

Please include:

  • Your order number

  • Clear photos/videos of the product and packaging

  • A description of the issue

After verification, we may offer:

  • A replacement

  • An exchange

  • Store credit

  • A full or partial refund

depending on the situation.

6. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing may take up to [REFUND PROCESSING TIME]

  • Banks or payment providers may require additional time to reflect the refund

If your refund is delayed, please contact your payment provider first before reaching out to us.

7. Exchange Policy

We may offer exchanges for eligible products, subject to stock availability.

Exchanges may be available for:

  • Different sizes

  • Defective items

  • Damaged products

  • Incorrect items received

To request an exchange, contact us at [pickhive26@gmail.com].

8. Cancellation Policy

Orders may be canceled before they are shipped.

Once an order has been processed or dispatched, cancellation requests may not be possible.

If you wish to cancel an order, please contact us as soon as possible.

9. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank, as processing times may vary

If you still have not received your refund, please contact us at [pickhive26@gmail.com].

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

PICKHIVE.IN
INDIA,TAMILNADU,VANIYAMBADI,635751.
Email: pickhive26@gmail.com
Phone: 9345225501

We appreciate your trust in pickhive and are committed to providing a fair, transparent, and customer-friendly shopping experience.